All sales are final. We accept returns for refund or exchange, for items damaged in transit.
Refunds and Exchanges To be eligible for a refund or exchange, you must first email us within 7 days of receiving your bag Thatbagbycherryred@aol.com to alert us of the damage, then return the damaged item to us. Upon receipt of the damaged item we will ship out a replacement, if available. If a replacement is not available we will offer you at store credit.
Lost or Stolen Packages
Thatbag by Cherryred is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.